Policies and FAQs:
HOW LONG BEFORE MY ORDER IS SHIPPED? It will take us 1-3 days to get your order out the door! In a rush? Drop us an email & we'll put the pedal to the metal for you.
SHIPPING: ah, a necessary evil! We do not attempt to make money with our shipping charges & in fact are held hostage by our carrier which is CANADA POST. Shipping is a magic combination of weight and dimension and the cost of it, especially from Newfoundland can be gobsmacking! We will ship the cheapest way possible in an effort to make it a win/win situation; so if we can slide it into an envelope & ship it as lettermail we will.
However most parcels go by Expedited Post with a tracking number. Once it goes into CP's hands it is all up to them so if it is running late you just have to sit tight. And if it goes astray, we'll get on them but again you just have to sit tight until we work it out. That being said in our dealing with CP over the last 20 years (in this business & previous ones) they have NEVER lost a parcel! And that is pretty darn amazing!
CLASS CANCELLATION POLICY: Should you need to cancel 8+ days before the start date of your course we will give you a store credit, valid for other classes or any instore purchase; cancellation 7 days or less before your course is non-refundable.
WHAT IS IN A BASIC SEWING KIT: for most of our classes we ask you to bring a 'basic sewing kit' which usually contains: rotary cutter and/or sewing scissors, small snipping scissors, straight pins & a pin cushion or collector, seam ripper, a spool of neutral 50 wt cotton thread, extra bobbins, notebook & pen/pencil).
ONLINE RETURN POLICY: We do not offer refunds for books, patterns, scissors or blades. No refunds on sale items, special orders or gift certificates.
For everything else we will refund you up to 30 days after your purchase. The product must be in new condition, smoke-free, and contain no pet hair or other flaws. Once we receive and inspect your return, your refund will be issued.Please package the product and send it to:
THE FABRIC MERCHANT
343 Water StreetSt. John's Newfoundland & LabradorA1C 1C2
If you received an item in error, OOPS. Please contact us and we will send you a pre-paid envelope so you can return it to us easily. We'll ship you out the correct item & we pay for shipping on any mistakes we make.If you change your mind and no longer want a pre-order items, please notify us right away. If your pre-order hasn't shipped yet, we will refund the full amount of your order. Refunds may take up to 10 business days to appear on your statement.
HOW MUCH WOOD CAN A WOODCHUCK CHUCK? According to a study called "The Ability of Woodchucks to Chuck Cellulose Fibers", published in the "Annals of Improbable Science" in 1995, the authors found that woodchucks chew wood at a rate of 361.9237001 cubic centimetres per animal per day. Information courtesy of Siri.